Business Improvement &
Information Technology Services

Performance Measurement & Goal Setting
“Measurement is the first step that leads to control and eventually to improvement. If you can't measure something, you can't understand it. If you can't understand it, you can't control it. If you can't control it, you can't improve it.” This is according to H. James Harrington, a performance measurement expert. Measurement can be performed on an inefficient or ineffective process, department or team. Performance metrics are a key to success. The Fruehman Group Ltd (FGL) can determine and implement the vital few key measures and goals that will lead to accurate decision making and improved performance. For more details, click here.

Business Case Assessment with Risk Analysis
FGL assists organizations considering a significant capital investment by identifying the project’s economic and risk factors. Using newer, more effective metrics to gage a proposed project, FGL justifies each investment by building a solid, value-based business case and then assesses the risks, both qualitatively and quantitatively, using statistical methods. Also emphasized is identifying intangible benefits, quantifying them, and devising key performance indicators for post-project value review. FGL approaches each project from an unbiased, independent and entrepreneurial viewpoint. The methodology used is particularly appropriate with Information Technology projects which are inherently more problematic. For more details, click here.

Needs Analysis
When a business process needs improvement or a new project is being considered, an analysis of the existing process is required to understand how it currently works and to make problem areas become more visible. Only then can a determination be made whether existing resources can be utilized to make an improvement or there is a need for purchasing a solution. FGL performs the analysis and makes recommendations. The only needs considered are those that are in alignment with the goals of the organization. FGL further reduces costs by eliminating overbuying and uncovering less costly, alternative methods that provide a solution. For more details, click here.

Information Technology Planning
In the hectic operation of a business, the IT manager has barely enough time to complete his scheduled tasks much less special requests. Long range planning is limited to the immediate future. In these demanding and competitive times, the survival of an organization depends on continuous improvement of customer satisfaction. The organization’s information system is needed to achieve and maintain the institution’s critical success factors and strategic goals. FGL complements the in-house IT manager by planning and implementing solutions that make business sense and are required for the organization to thrive.

Business Process Reengineering
Process reengineering is defined as the fundamental rethinking and redesigning of processes, tasks and operating structure to achieve dramatic improvements in performance. It requires tearing down a process and rebuilding it. A determination needs to be made whether a certain process within the organization requires minor changes or major surgery. Reengineering is the latter and is used when minor surgery will not fix the problem. The goal of reengineering is to drive significant advances in organizational performance and realize great rewards. Performance gains of 100 to 300 percent are common for some reengineered processes. FGL guides the institution through the determination, planning, designing and implementation of a reengineering effort. For more details, click here.

Implementation & Project Management
Projects are implemented as a means of achieving an organization’s strategic goals. They are critical to the realization of the institution’s business strategy because projects are a means by which strategy is implemented. Project Management is a methodology using skills, tools, techniques and activities to strive for a successfully completed project. This is accomplished through the use of processes such as initiating, planning, executing, controlling and closing. FGL can perform or facilitate these processes to help achieve the goal of a successful outcome.